Support
Found a problem, have a question, or an idea? Write to us — we read everything.
Prefer email? Write to us at support@vibevox.io
Frequently asked questions
Yes — the copy from vibevox.io is not code-signed yet, so Windows shows a caution for any unknown publisher. Click “More info” → “Run anyway”. It also helps to right-click the downloaded ZIP → Properties → Unblock before unpacking. The copy from the Microsoft Store is signed by Microsoft and installs without this warning.
Nowhere. Speech recognition runs entirely on your computer, and the audio is discarded as soon as the text is recognized. Text leaves your machine only if you explicitly turn on AI translate or rewrite — and then only the text, never the audio. The Privacy page has the full details.
The three usual causes: the microphone is muted in Windows (the mute flag is separate from the volume slider), the “Microphone access” toggle is off in Windows privacy settings, or another program is holding the mic. VibeVox tells you which one it detects, and the “Audio & Recording” tab has a live level meter for a quick check.
The copy from vibevox.io checks for a new version once a day and shows a notification when one is out. You can also check by hand in Settings → About → “Check for updates”; “Open download page” brings you to the new zip, and your settings and licence stay. If this site shows a newer version than the app offers, download it here. The Microsoft Store copy is updated by the Store.
Everyday dictation is free and stays free: offline, in 25 languages plus the Norwegian pack, with no daily limit — each take can be up to a minute long. Pro is a single payment that covers the power features — takes of up to 5 minutes, hands-free mode and the camera features, live typing, push-to-talk, Auto Enter, muting other sounds while you dictate, history, word lists, formatting and AI with your own API key. If you would rather not deal with API keys at all, Pro + AI adds our own AI service as a monthly subscription, which you can also add on its own later if you already own Pro. The pricing page has the current figures. The first time you install VibeVox on a computer, you get a 14-day trial of Pro, free and without a card.
Yes — Bokmål and Nynorsk, fully offline, through an optional pack (a model by the National Library of Norway) that downloads on demand: Settings → General → Recognition Model → Norwegian.
By default, a quick double tap on Ctrl — it works even on laptops where the top-row keys send media controls instead of F-keys. You can assign almost any key or mouse button in Settings, and a built-in test tells you if your chosen key is intercepted by another program.
Windows 10 (build 19041) or Windows 11, 64-bit, with 8 GB of RAM recommended. Everything runs on the CPU — no graphics card needed. The download is about 803 MB and already includes the recognition model; installed, VibeVox takes about 1.1 GB of disk space, and the optional Norwegian pack about 0.7 GB more.
Yes. Speech recognition runs on your own computer, so once the speech model is in place you can dictate offline — the Microsoft Store package and the zip already include it. A connection is only needed to install and update the app, for the optional downloads (the Norwegian pack, and a small file the camera features and AI noise suppression fetch the first time), for the AI features, and for the trial and Pro to check in from time to time.